Payment & Cancellation Policy

M/S. India Tours Hub

All correspondence relating to tours, travel services, reservations, payments, amendments, and cancellations should be addressed to M/S. India Tours Hub.

1. Booking & Confirmation

Upon confirmation of your booking, your contract for the selected tour or travel services will be with M/S. India Tours Hub.

A booking shall be considered confirmed only after we have received the required advance payment and issued confirmation of the services.

2. Payment Policy

For all services booked through M/S. India Tours Hub, a minimum deposit of 50% of the total tour/service cost is required at the time of booking.

The advance payment is necessary to secure and confirm the requested services, including accommodation, transportation, sightseeing, and other arrangements included in the itinerary.

3. Balance Payment

The remaining balance must be paid at least 15 days prior to the commencement of the tour/services.

Bookings made within 15 working days of the service commencement date will be treated as late bookings, and the full and final payment must be made at the time of booking.

Full payment must be cleared before the commencement of the tour.

Special & Peak-Season Bookings

For bookings involving special train journeys, hotels/resorts during peak seasons, Christmas, New Year, Pushkar Fair, Diwali, or other major festivals/events, full payment may be required at the time of booking.

The applicable payment requirement will be communicated to the customer before confirmation.

4. Cancellation & Refund Policy

Cancellation / No-Show / Early Departure

If you need to cancel your tour or travel services for any reason, the cancellation request must be submitted to M/S. India Tours Hub in writing.

Cancellation charges will be calculated based on the date on which the written cancellation request is received by us.

The following cancellation charges will apply:

Important Cancellation Conditions

1. Irrespective of the cancellation schedule mentioned above, a minimum 10% service/processing charge will apply to cancellations made after the booking has been confirmed.
2. If the tour or travel services are cancelled after commencement of the tour, any refund will be limited to the amount that M/S. India Tours Hub is able to recover from the respective hotels, transport providers, or other service providers.
3. No refund will be provided for unused or partially used hotel accommodation, transportation, sightseeing, meals, or other services once the tour has commenced, where the service provider does not provide a refund.
4. No refund will be provided for cancellations during the following periods, irrespective of the reason for cancellation:
   • High Peak Season: 20 December to 15 January
   • Major Festival Periods, including Diwali, Dussehra, Holi, Pushkar Fair, and similar events
   • Long Weekends
   • Other special-event or peak-season bookings where the supplier’s cancellation policy requires full payment
5. Certain hotels, resorts, special trains, transport services, events, or other suppliers may have stricter cancellation policies. In such cases, the supplier’s specific cancellation terms will apply.

5. Refund Policy

For unused or unutilized services that have been paid for and cancelled in advance, the refund will be calculated according to the applicable cancellation policy and the amount recoverable from the relevant service providers.

Approved refunds will be made to the person/account from which the payment was originally received, unless otherwise agreed in writing.

Please note that the refund process may take approximately 2–4 weeks, depending on banking procedures and the time required to receive refunds from service providers.

Where a refund is processed through a credit card, bank account, payment gateway, or other financial institution, any applicable bank, payment gateway, or transaction charges may be deducted from the refundable amount.

6. Hotel Check-In & Check-Out Policy

Standard Check-In Time

12:00 PM

Early check-in is subject to hotel availability.

For guaranteed early check-in, the room should generally be reserved from the previous night, subject to the hotel’s applicable policy and charges.

Standard Check-Out Time

12:00 PM

Late check-out may be available upon request and is subject to hotel availability and applicable additional charges.

Hotel check-in and check-out timings may vary depending on the individual property’s policies.

7. Extra Usage of Vehicle

The cost of additional or unauthorized use of vehicles, including cars, coaches, or other transportation arranged with a driver, is not included in the contracted tour cost unless specifically mentioned in the itinerary or confirmed services.

Vehicle usage is limited to the transfers, sightseeing, and services specified in the itinerary.

Any additional usage requested beyond the agreed itinerary may be subject to additional charges and vehicle availability.

8. Changes & Modifications

If you wish to modify your reservation, including changing travel dates, passenger names, accommodation, transportation, or other services, you must contact M/S. India Tours Hub as soon as possible.

All modifications are subject to:

• Availability of the requested services
• Applicable supplier terms and conditions
• Modification or cancellation charges, where applicable
• Any difference in the cost of the revised services

Modification Charges

Modification charges may be imposed by hotels, airlines, railways, transport providers, or other travel service providers.

Any applicable charges will be communicated to you before the modification is confirmed.

Difference in Price

If a modification increases the total booking cost, the additional amount must be paid by the customer before the modification is confirmed.

If a modification results in a lower booking cost and a refund is applicable, the refundable amount will be processed in accordance with the applicable terms and conditions.

Where applicable, eligible refunds may be credited to the customer’s India Tours Hub wallet/account.

9. Communication & Notifications

Contact Information

Customers are responsible for providing accurate and up-to-date contact details during the booking process.

We may use the contact information provided by you to communicate important information relating to your booking, including:

• Booking confirmations
• Payment reminders
• Itinerary updates
• Changes to services
• Cancellation information
• Other travel-related notifications

Notifications

We may communicate with you through email, SMS, WhatsApp, telephone, or other available communication channels.

Customers are responsible for checking these communications and responding promptly where required. Failure to review or respond to important notifications may affect the booking or travel arrangements.

10. Third-Party Service Providers

M/S. India Tours Hub may act as an intermediary between customers and third-party travel service providers, including hotels, resorts, airlines, railways, transport operators, guides, activity providers, and other suppliers.

While we make reasonable efforts to work with reliable service providers and coordinate the booked services, we are not responsible for the independent acts, omissions, errors, delays, service failures, or policy decisions of third-party providers.

Where applicable, the terms and conditions of the respective service provider will also apply to the booked service.

11. Limitation of Liability

To the extent permitted by applicable law, M/S. India Tours Hub shall not be liable for any direct, indirect, incidental, consequential, or other losses arising from circumstances beyond our reasonable control or from the acts or omissions of third-party service providers.

This may include, but is not limited to, delays, cancellations, changes in schedules, transportation disruptions, hotel-related issues, natural events, government restrictions, strikes, weather conditions, or other unforeseen circumstances.

12. Travel Insurance

Customers are strongly advised to obtain appropriate travel insurance covering trip cancellation, medical emergencies, baggage loss, travel delays, and other unforeseen travel-related circumstances.

Travel insurance should be obtained before commencement of the trip and should adequately cover the customer’s individual requirements.

13. Acceptance of Terms

Customers are requested to carefully read and understand this Payment & Cancellation Policy before making a reservation.

By making a payment and confirming a booking with M/S. India Tours Hub, the customer acknowledges that they have read, understood, and agreed to the terms and conditions contained in this policy.

M/S. India Tours Hub reserves the right to amend or update this policy from time to time. The applicable terms will be those in effect at the time of booking, unless otherwise required by law or agreed in writing.